If it was Our Fault
This means we shipped you the wrong item, the wrong size, we shipped you too many of an item, etc.
If we are responsible, we will issue you a full refund of the purchase price to your form of payment.
We will also cover the cost of shipping back to us.
If it wasn't Our Fault
This means you ordered the wrong item, ordered more of a item than you had planned, ordered the wrong size, etc.
In this case we will issue you a gift card (no expiration date) for the total purchase amount.
You will need to cover the shipping cost to return the item.
Our policy lasts 30 days. If 30 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This means you haven't opened or sampled any of the coffee.
Process for Setting up a Return
You MUST email us at email@example.com to initiate the return. No exceptions.
If it was our fault, we will email you a return label. Please repackage the item and drop it off at USPS.
If it wasn't our fault, use the address provided to return the item. You must use a shipping method with tracking. We are not responsible for items which are lost during the return shipping.
Once we receive your return and verify the contents, we will issue the refund or gift card within three business days.
Depending on your bank, this refund could take up to a few weeks for you to see on your statement.
Any questions, just email us at firstname.lastname@example.org